Returns information

At Perry's Products LTD, we aim for your complete satisfaction with every purchase. Should you need to return an item, our straightforward process ensures a hassle-free experience. Please review our policy below for details on how to proceed with returns and refunds.

Frequently asked questions about returns

We've compiled answers to common questions regarding returns to help you quickly find the information you need. Our goal is to make your shopping experience as smooth as possible, even when a return is necessary.

What steps do customers need to take to return an ink cartridge?
To return an ink cartridge, please contact us first. Explain the issue you are experiencing. If the problem is performance-based, we will advise on warranty options. For unopened products, you may return them for a full refund.

How long after buying can a customer still return an item to Perry's Products LTD?
Customers can return an item within 30 days of purchase.

Will customers get their money back, or can they swap a returned item for something else?
Customers will receive a full refund if the product is unopened. We do not offer direct swaps; a refund can be made so you can purchase another product if desired.

What if my ink cartridge is faulty?
If your ink cartridge is faulty or not performing as expected, please contact our customer service team. We will guide you through the warranty process or provide a suitable solution.

Need more assistance?

If you have any further questions about our returns policy or need help with a specific return, our dedicated customer service team is here to assist you. Contact us for personalised support and guidance.